Charity Shop Volunteer
Main Purpose:
Charity shop volunteers are based in our two charity shops and help with the day to day running of the shops. They interact with customers, help to process donations and purchases and are the frontline ambassadors of The Sussex Beacon and a key part of the fundraising team.
Role Description: Charity Shop Volunteer
Time commitment:
Shift duration: 4hrs – 6hrs
Shift times:
9am-1pm or 1pm-5pm Monday to Saturday
11am-4pm Sunday
Responsible to: Shop Manager & Volunteer Coordinator
Working with others
Excellent communication skills face to face and on the telephone.
Ability to work with people from all different backgrounds.
Able to work on own or as part of a team.
Able to deal tactfully but assertively with challenging customer behaviour.
Sensitivity
Non-judgemental.
Honest, friendly and respectful to other staff, volunteers and customers.
To maintain confidentiality at all times.
Open to Learning
Committed to ongoing personal development
Able to ask for support and help when needed
Commitment
To be reliable and punctual.
Able to commit to a regular shift(s) over a sustained period of time.
Flexibility
Willingness to work at both London Road and St James’ Street shops.
Willingness to cover additional shifts (if possible).
Able to problem solve
Ability to direct queries to the correct person or area.
- To assist the shop managers in both London Road and St James’ Street shops.
- To answer the telephone in a timely and welcoming manner.
- Welcome and assist customers and visitors.
- Operate an electronic cash register and PDQ machine.
- To wear a volunteer badge at all times whilst on duty.
- Maintain confidentiality at all times.
- Adhere to all Sussex Beacon shop policies and procedures.
- Sort donations within the H&S guidelines.
- Steaming clothes within the H&S guidelines.
- Clearing rubbish as and when needed.
- Re-stock shelves and working with ‘stock-rotation’ system.
- Help to keep the stock room and serving counter clean and tidy.
- Attend shop and volunteer meetings and training sessions.
- Promote fundraising activities such as raffle tickets and other promotions when necessary.
- Undertake any other duties deemed reasonable as and when necessary.
- Gain experience and knowledge of the voluntary sector.
- Develop knowledge of HIV and HIV related issues
- Build confidence and gain skills and experience that could be useful in the workplace – or with getting employment/changing career direction.
- Access ongoing training.
- Gain experience of working in a retail environment.
- Meet new people and make new friends.
